Frequently Asked Questions
About the Practice
01.
What is the INTOUCH Framework?
The INTOUCH Framework (Integrated Nervous System Training for Optimal Understanding, Co-Regulation & Healing) is a neuroscience-based, trauma-informed approach developed by Jessica E. Ferreira. It integrates Polyvagal Theory, Internal Family Systems, Compassionate Inquiry, Sensorimotor Psychotherapy and Systems Theory to help individuals and professionals understand and regulate the nervous system as the foundation for healing and growth.
02.
What makes your approach different from traditional therapy?
Traditional therapy often focuses on thoughts and behaviours alone. The INTOUCH approach places the nervous system at the centre of treatment, helping clients retrain physiological responses to stress, trauma, and relationships—moving beyond symptom management toward genuine regulation, connection, and healing.
03.
Who does Jessica work with?
Jessica works with adults over 25 years old seeking therapy and with professionals seeking supervision, training, or consultancy. Clients include adults experiencing trauma, mental health issues, anxiety, depression, addiction, burnout, or emotional dysregulation, as well as helping professionals wanting to integrate nervous-system-centred practice.
Frequently Asked Questions
Therapy Services
01.
What issues can therapy help with?
Therapy supports a wide range of concerns including trauma recovery, stress and burnout, emotional regulation, relationship difficulties, grief, substance use, and self-esteem and so on. The goal is to restore safety in the body, strengthen emotional resilience, and reconnect with purpose.
02.
Do you offer online or in-person sessions?
Therapy sessions are available online across Australia, and in-person by appointment in Manly, NSW.
03.
How long is a therapy session and how often do I need to attend?
Each session runs for 50 minutes. Some clients attend weekly, others fortnightly or monthly depending on their goals and needs.
04.
Are therapy sessions confidential?
Absolutely. Sessions are confidential and adhere to the AASW Code of Ethics and the Australian Privacy Principles. Information is only shared with consent or when required by law (e.g. risk of harm, notes subpoenaed by court, child protection matters).
05.
Do I need a referral?
No referral is required. You can contact Jessica directly to book a session.
Frequently Asked Questions
Supervision for Professionals
01.
Who can access professional supervision?
Supervision is available to social workers, counsellors, psychologists, case managers, and other helping professionals seeking reflective, trauma-informed support.
02.
What is your supervision style?
Jessica’s approach integrates clinical reflection, nervous system awareness, and professional development. It helps practitioners understand their responses, regulate effectively, and sustain ethical, compassionate practice.
03.
Do you provide both individual and group supervision?
Yes. Both options are available. Group supervision offers a collaborative and confidential environment for shared learning.
04.
Are your supervision sessions AASW-compliant?
Yes. Jessica is an Accredited Social Worker providing supervision aligned with AASW standards.
Frequently Asked Questions
Training & Workshops
01.
What professional training programs do you offer?
Jessica offers a range of professional development programs, including:
• INTOUCH Essentials: Mastering Co- & Self-Regulation in Trauma-Informed Practice→ Signature foundational training introducing the nervous system as the treatment plan.
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• Nervous-System awareness and Trauma-informed Practice
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• Reducing Stigma and Increasing Help-Seeking Behaviours
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• Leading Regulated Teams: Nervous System Leadership in Trauma-Exposed Workplaces → Training for managers, coordinators, and clinical leads on embedding nervous system literacy in team culture.
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• The Regulated Practitioner: Building Nervous System Awareness for Ethical & Effective Practice → Helps professionals recognise their own dysregulation patterns and develop embodied presence in sessions.
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• Custom training and consultancy for teams and organisations.
02.
Who are the training sessions designed for?
Training is tailored for health, community, and education professionals—social workers, counsellors, psychologists, nurses, and managers. Sessions can be delivered in-person, online, or through blended learning.
03.
Do you offer customised training for organisations?
Yes. Jessica provides customised training and consultancy to strengthen trauma-informed culture and nervous system awareness, improve staff wellbeing, and enhance service delivery.
Frequently Asked Questions
Bookings & Administration
01.
How do I book a session or workshop?
You can contact Jessica via the online enquire system on https://www.jessicaeferreira.com/enquiry-form or email contact@jessicaeferreira.com.
02.
What are your session fees?
Fees vary by service. Individual Therapy and Training are listed on the Services page.
03.
Do you accept Medicare or private health rebates?
At present, sessions are privately billed only or NDIS under Self-Managed Plans.
04.
What is your cancellation policy?
There is a 50% cancellation fee when cancelled within 48 hours of your scheduled time. Appointments cancelled within 24 hours will be charged the full fee. Late cancellations or non-attendance may incur the full session fee.